• What services does Pure Voice offer?
  • What payment forms does Pure Voice accept?
  • What locations does Pure Voice offer?
  • Are the servers public or private?
  • Does Pure Voice sponsor events or organizations?
  • How can I contact a staff member to receive support?
  • How can I change my servers package/slot count?
  • How can I change my servers location?
  • How can I cancel my service?
  • How can I obtain my login information if I have forgotten it?
  • What is a "Silver Star Customer"?
  • How can I tell if I'm a "Silver Star Customer"?
  • I just ordered a server, when will I receive my server information?
  • How can I renew my server?
  • How do I know when my server payment is due?
  • My server was taken offline for non-payment, how can I get it back online?
  • I have a billing dispute, where should I handle this?
  • I need to update my credit card information, where do I do this?
  • My server seems to be having latency problems, how can I fix it?
  • My server is offline and I don't know why, where I can find information about this?
  • How can I login as Server Admin?
  • How can I create a channel?
  • How can I ban someone from my server?
  • How can I change my server name, server/admin password, server codec, or other related settings?
  • How can I allow MAC users to connect to me server?
  • I have been banned from my own server, how can I unban myself?
  • How can I add/remove/edit users on my serves UserList?
  • How can I stop users from spamming my sever with TTS or Wave binds?
  • How can I add a MOTD or Guest MOTD (Message of the Day)?
  • How can I setup a rank system on my server?
  • Useful rcon commands you should be aware of.
  • Can I save/load my servers settings? (channels, users, etc)
  • How can I login as Server Admin for the first time?
  • What is the TCP query port?
  • How can I modify my user database?
  • How can I modify my servers group permissions?
Pre-Sales Questions
What services does Pure Voice offer?
We currently offer Ventrilo and Teamspeak. We will also offer Mohawk when it is available.
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What payment forms does Pure Voice accept?
Pure Voice accepts all major credit cards as well as payments through PayPal. You can shop with confidence knowing that all transactions are protected by the highest level of security via our 256-bit SSL encryption. As a last resort and as a convenience to our customers, we also accept check, money order, and cash under the amount of $100 USD.
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What locations does Pure Voice offer?
We currently offer the following locations:
  • Los Angeles, CA
  • Seattle, WA
  • Dallas, TX
  • Chicago, IL
  • Richmond, VA
  • London, England
  • Amsterdam, The Netherlands
  • Frankfurt, Germany
More information can be found on our locations page as well.
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Are the servers public or private?
Pure Voice provides servers for personal use whether it is public or private. With that said, if you buy a server, it is yours to do what you wish; you do not share it with anyone.
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Pure Voice is always looking to get involved with new events or organizations. If you feel Pure Voice would make the perfect addition to your future event or current organization, please submit a proposal through our contact form which can be found on our contact page.
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Pure Voice General Information
How can I contact a staff member to receive support?
Our preferred method of contact is via the ticket console which can be found in your Pure Voice control panel. If you would like to speak to someone over the phone, please use the numbers located within your control panels contact us page.
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How can I change my servers package/slot count?
Within your control panel, click on the Server Settings page. You will then see a sub-navigation, click on the Package Change option. If you need help, please contact us through your ticket console.
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How can I change my servers location?
Within your control panel, click on the Server Settings page. You will then see a sub-navigation, click on the Location Change option. If you need help, please contact us through your ticket console.
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How can I cancel my service?
Within your control panel, click on the Delete/Cancel Server page. Please select when you would like it canceled and indicate a reason for canceling.
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How can I obtain my login information if I have forgotten it?
Please goto https://my.pure-voice.net and use the forgot login option. Please contact a support member if you need help.
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What is a "Silver Star Customer"?
Starting with our new website in March of 2009, we added the "Silver Star" benefit to customers who have been with us a total of 12 consecutive paid months or more. These customers will automatically receive an additional 10% off their renewal.
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How can I tell if I'm a "Silver Star Customer"?
The Silver Star Customer icon will be displayed in your control panel directly attached to the bottom of the navigation if your account qualifies.
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Billing Questions
I just ordered a server, when will I receive my server information?
You should recieve your server information within 2 minutes of placing your order via our website. If you did not recieve your information within this time and you have checked your control panel for information with no success, then please contact our support department via your Ticket Console located in your control panel. Please note that you need to pay for your server before you will receive the information.
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How can I renew my server?
To renew a server, log into your Control Panel and goto the billing information page. Select the server that you would like to renew and then choose your preferred method of renewal. We now accept both credit card and paypal payments.
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How do I know when my server payment is due?
The due date for each server can be found on the billing information page. Please note that we also send out billing notifications to your contact email in the following increments: +5, +3, +1, 0, -1 days.
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My server was taken offline for non-payment, how can I get it back online?
Please DO NOT create a new account. The only thing you need to do is login to our control panel and go to the billing section and renew the server(s) that are offline. Once payment is received, the renewed server(s) will then be restored within 5 minutes of renewal. If service isn't restored in that time period, please create a ticket via the ticket system located in your control panel.
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I have a billing dispute, where should I handle this?
Before disputing a billing charge through your credit card or PayPal, please contact our staff via our control panel’s ticket system so we can resolve the matter easily.
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I need to update my credit card information, where do I do this?
You can update your credit card information as well as your PayPal information via the Billing Information page located in your My.PV control panel. Please have all credit card information handy including the CVV2 security code located on the back of the card.
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Network Related Support Questions
My server seems to be having latency problems, how can I fix it?
Very rarely does the Pure Voice network ping high or go down. If this does come to light, please refer to our "Network Status" Forum which is normally updated 5-10 minutes after investigating a network issue. We will also post any updates (if serious) in your control panel news and/or send out global emails describing the issue. Note: Restarting your server will not correct latency issues under any circumstances.
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My server is offline and I don't know why, where I can find information about this?
The first thing you should do is make sure that your payment is up-to-date. If it is, the next thing would be to check the following resources: Network Status section in your control panel, Control panel News, and the Network Status section in our forums. More times than not, you will find information regarding outages there. As a last resort, please feel free to create a support ticket and a staff member will be happy to help.
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Ventrilo Support Questions
How can I login as Server Admin?
From the Ventrilo client: right click on the server name, choose "Server Admin" and then "Login."
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How can I create a channel?
From the Ventrilo client: Log into your server admin by right clicking on the server name, choose "Server Admin" and then "Login." Once you are logged into your server as an admin, right click on the server name once again and select "Channel Admin" then "Create." Fill out the option form it gives you for channel creation and it will automatically create your channel. To create a sub-channel within a channel, right click on the channel you want the channel in and select "Channel Admin" then "Create". It works like a windows tree.
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How can I ban someone from my server?
From the Ventrilo client: Goto Server Admin and then select Ban list, from there you can edit what you want. Types of bans:
  • Ban by IP
  • Ban by IP subnet
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How can I change my server name, server/admin password, server codec, or other related settings?
Login to your My.PV control panel and goto the Server Settings Page and select Server Config from the sub-navigation.
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How can I allow MAC users to connect to me server?
To allow Mac users to connect, the server must be running the Speex codec. You can change this via your My.PV control panel.
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I have been banned from my own server, how can I unban myself?
Login to your My.PV control panel and goto the Server Settings page and select Ban List Editor from the sub-navigation.
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How can I add/remove/edit users on my serves UserList?
From the Ventrilo client: Goto Server Admin and then select User list, from there you can add/edit/delete users at will.
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How can I stop users from spamming my sever with TTS or Wave binds?
From the Ventrilo client: Login to Server Admin then goto the server admin option again and select Server Properties. At the bottom left-hand side of that window you will see the filters you need to change to prevent the spamming or disallow them completely.
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How can I add a MOTD or Guest MOTD (Message of the Day)?
From the Ventrilo client: Right click, Server Admin, you will see MOTD and Guest MOTD. Also note you can update these via your My.PV control panel as well.
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How can I setup a rank system on my server?
From the Ventrilo client: Right click, Server Admin, you will see Rank list. You can then assign users to the ranks via the User Editor
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Useful rcon commands you should be aware of.
From the Ventrilo client: Goto Server Admin, RCon.
  • help - this displays all the commands
  • status - shows all users connected, their ping, their IP Address and your connection count.
  • loggrep - allows you to parse your log file
  • banlist - shows your current ban list
  • banadd - allows you to add a ban
  • bandel - allows you to delete a ban
  • maxclients - shows your configured maxclients
  • version - shows your current server version
You can type just the name and hit enter to have it show you the command options.
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Can I save/load my servers settings? (channels, users, etc)
Login to your My.PV control panel and goto the Server Settings page, then click on the Save/Load Settings sub-navigation.
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Teamspeak Support Questions
How can I login as Server Admin for the first time?
The dedault user for your account is set to the same information as your My.PV control panel login information. Feel free to update/change/remove that at anytime for your control panel.
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What is the TCP query port?
The tcp query port is 55555
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How can I modify my user database?
Login to your My.PV control panel and goto the Server Settings page. Then click on the User Database sub-navigation option.
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How can I modify my servers group permissions?
Login to your My.PV control panel and goto the Server Settings page. Then click on the Group Permissions sub-navigation option.
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"Pure Voice has the best Ventrilo service and very nice customer service. Their support staff was very helpful and professional and I would recommend my friends to look for them if they ever need any information or service for Ventrilo."
- Tyler D., Oakland, Maine
"Pure Voice was the only company that could provide us solid voice communication hosting for our gaming organisation... We can rely on Pure Voice, knowing their technology will enable us to grow our team and keep us connected throughout the most important times."
- Ian O., Chicago, Illinois
"With a gaming group of over 50 members who use their voice comms more than their their own cell phones, our goal was to have the absolute best performance, no matter what the cost. With Pure Voice, we actually have better performance at a lower cost."
- Micahel K., Henderson, Kentucky
"4+ years with Pure Voice... maybe 2 hours of total downtime? In this age, that's completely unheard of. Pure Voice is solid (and that's an understatement)."
- Rick A., Austin, Texas
"After seeing my son use Pure Voice for his online gaming team, I was inspired to give it a shot at work. Pure Voice helped me for nearly 2+ hours on the phone, teaching me the in and outs of their service. Thanks to their expert advice and help, my law firm of 13 employee's now utilizes Pure Voice's voice services between two offices every day of operation. What an excellent product and the service has been more reliable than my own home phone."
- Simon P., Sheffield, United Kingdom